Many parking operators turn to valet parking management software to increase their revenue, reduce labour and damage claims, and focus on delivering quality customer service. This software includes mobile and desktop tools that have features such as ticketless valet, photo-based vehicle damage inspection, credit card processing, and more. The software integrates with external software used by industries that offer valet parking.
Benefits of Using Valet Parking Management Software
There are many benefits to using valet parking management software. First, it has been shown to increase revenue and customer satisfaction, reduce labour costs, and prevent exposure to liability for damage claims. You are able to record every step of the valet parking process, starting with the arrival of your guests and ending with their departure. You can post parking charges to guest accounts through integrations, and you can process credit card transactions with multiple options. You can also easily generate reports to assess your productivity and determine where you can improve your operations.
Features of Valet Parking Management Systems
- Mobile Valet Parking Management
When you use valet parking management software, you can quickly check on your valet customers, track your valet drivers, and get information on the quality of the service you are providing. For instance, you can monitor the vehicle request times and the retrieval information to know how it is going. You can also deliver parking and retrieval information to the valet attendants directly, and you get a lot of excellent features to improve your service.
- Revenue Control
Another feature of valet parking software is that you can control your valet parking revenue. You aren’t limited to cash or card, as you can use software that accommodates multiple forms of payment. You can offer discounts and program an unlimited number of rate structures. You can accept payment in traditional forms as well as peer-to-peer applications and more.
- Damage Photos
Many valet parking businesses suffer from false claims. A customer may claim that damage that was pre-existing occurred while the car was in possession of the valet. With valet parking management software, you can document the existing condition of valet cars, which protects you from these fraudulent claims. You can take the photos, and they will be associated with the date, time, ticket number, location, and more, which gives you indisputable evidence of the condition of the car while it was in your care.
Valexa is another feature that is available; it is the world’s first valet parking skill that was developed for the Amazon personal assistant, Alexa. This allows customers to request the car and perform other applications related to valet by voice, and they can connect instantly.
When you use valet parking management software, you aren’t limited to a mobile screen. You can also use a desktop client system in local or cloud configurations, which accommodates any infrastructure. This software has many different apps, which allow you to improve your valet service. In addition, these companies are constantly developing more apps to improve your experience even further.
- Customer Request Kiosks
Another option with this software is customer request kiosks. They offer your customers greater flexibility and convenience, as you can station the kiosks in different locations. The kiosk comes in floor, wall, and desktop configurations, and it can be used for customers to request vehicles, pay for parking, scan validations, and offer feedback. In addition, kiosks can provide customers with information such as vehicle status and retrieval times.
- Valet Inspection Lanes
One of the most important functions of valet parking is to ensure that the condition of a vehicle is documented prior to taking possession. You can create vehicle inspection lanes where customers take their vehicles, and there you will document the condition. This is a great option in busy valet parking establishments with high volumes. You can create them with an outdoor canopy or in garage entry/exit stations.
- Pay by Phone
With this feature, valet parking businesses allow customers to pay by phone. There is no app to download, and it securely processes credit cards. The business gets revenue from convenience fees, and the customer’s phone number is masked for privacy. In addition, this feature supports validations, and it is completely contactless. Customers also have the option to add a gratuity. This is a feature that greatly improves customer satisfaction.
- Ticketless Valet
Expanding the contactless valet features, you can use ticketless valet. This option enhances the completely contactless environment, and customers never need to download an app. When they check it, the ticket is sent via SMS, and customers can pay from their mobile device. This feature supports customer satisfaction surveys, and it can be branded to reflect your business. It also reduces lost claim checks, which is a huge problem in ticketed valet settings. It improves your efficiency and customer satisfaction.
- Standalone Validators
Another feature that improves contactless valet is standalone validators. They are compatible with barcodes and QR codes. You can also choose wireless connections, and they have a sleek and compact design. They come in different configurations, including tabletop, floor, and wall models.
- Web-Based Validations
When you use valet parking management software, you can choose web-based or app interfaces. The app is available for iOS and Android, and you can customize validations for multiple purposes. They are compatible with barcodes and QR codes, and you can set up the parameters through the back office. You can also grant permissions-based access to employees, which helps to control your business. This is another feature that improves contactless operation.
- Contactless Payment Options
In addition to customers being able to pay by card on their phone, this software uses Near Field Communication (NFC) payment technology. This allows customers to use Apple Pay or Google Pay to pay for their parking. It offers yet another level of flexibility and convenience so that customers have many different contact-free ways to pay for valet parking.
When you choose valet parking management software, you have a robust set of features and applications that benefit your valet parking business. This software helps you to increase revenue, reduce costs, and improve customer satisfaction.