Outsourcing your call center services to the Philippines is a sensible business move because the country is known to be a top BPO destination. It’s less expensive Saving money is one of the most prevalent reasons for organizations to call center outsourcing to the Philippines.
Depending on the arrangement, there may be no need to invest in additional office space or equipment through outsourcing. It’s understandable that firms would prefer to outsource to a company that can give high-quality services at a low cost. As a result, outsourcing to the Philippines is an excellent choice. Furthermore, labor costs in the Philippines are a fraction of what they are in Western countries. As a result, most BPO firms combine low labor costs with high-quality call center technologies in the Philippines.
Because the country’s cost of living is far lower than that of more industrialized countries, this trickles down to a reduced cost of living. Cater to customers 24×7 with ease When you run a call center in-house, you’re confined to a few time zones. If your center is in the United States, for example, you’re restricted to operating hours that coincide with the same time zones.
Sure, you could hire a second team of agents to cover the night shift, but that would be an extra cost. Having in-house agents available 24 hours a day, seven days a week can also increase your payroll costs. You won’t need to hire a different set of in-house personnel for your night shift because they’re based in Asia. Furthermore, because the Philippines has so many call center employees, they can take over your complete call center duty, ensuring that you have coverage 24 hours a day, seven days a week without incurring unnecessary fees.
Filipinos speak fluent English. The Philippines is one of the world’s largest English-speaking countries. English is the official language of the Philippines, along with Tagalog, and it is also the principal medium of instruction. Furthermore, with a literacy rate of 98.18 percent, the Philippines has a large number of graduates entering the labor force each year. Your Filipino call center agents will have no trouble engaging with consumers and providing them with what they require because they are fluent in English.
The Filipino government offers incentives for foreign investors. Because the Philippines is a developing country, global corporations are eager to invest in its economy. For foreigners wishing to invest in the country, the government has enacted a number of tax incentives. The Special Economic Zones Act places a strong emphasis on attracting investment. Here are a few of the advantages it provides to investors: Corporate income tax exemption for four years, duty-free imports of equipment, supplies, and raw materials.
For foreign investors and their immediate families, local tax exemptions and permits, as well as permanent residence privileges, are available. Enhanced customer experience. Through call center outsourcing to the Philippines, a company can gain access to a larger market while leveraging a talented set of workers for non-core competencies. The Philippines is one of the few Asian countries that combines Southeast Asian and Western influences well.
Because the country was formerly colonized by Spain, the United States, and Japan, this is the case. As a result, while working with a call center in the Philippines, this cultural resemblance will help to ensure that outsourcing works right out of the box. Collaboration with an outsourced partner who understands a company’s lifestyle, principles, and culture would be easy. Ability to quickly scale support programs (up or down) based on business needs.
When it comes to technological breakthroughs, the Philippines is not far behind. In fact, call centers in the Philippines make a concerted effort to supply the most up-to-date technology in several domains, such as cloud-based technology. Furthermore, the country is aware of how technology may be leveraged to improve business solutions. That is why it keeps track of new and innovative outsourcing trends in order to maintain the country’s position as one of the world’s top BPO destinations.
The Philippines boasts a young and energetic population. The bulk of its residents are people in their twenties and thirties who have grown up in a technologically advanced society. As a result, hiring would not be a problem because there would always be someone willing to work.